PubMed:32907663 JSONTXT 13 Projects

The Impact of a Physician Clinical Support Supervisor in Supporting Patients and Families, Staff, and the Healthcare System During the COVID-19 Pandemic. As SARS-COV2 (COVID-19) became a pandemic, hospitals actived Hospital Incident Command Systems (HICS). At our institution, we included a role of Physician Clinial Support Supervisor (PCSS) in the HICS structure. The PCSS role was filled by physicians who served hospital leadership positions such as Physician Advisor, Medical Staff leadership, Chief Quality Officer, and Chief Medical Informatics Officer. In an effort to summarize the lessons learned by implementation of the PCSS role during the COVID-19 pandemic, we evaluated a PCSS working Microsoft Teams™ spreadsheet and the experience of physicians in the PCSS role. Through efficient daily two way communication between front line providers, HICS, and hospital leadership, the PCSS role facilitated rapid change and improved support for frontline staff, patients and families, and the healthcare system. We recommend including the role of PCSS in HICS structure in the event of future pandemics or other crises.