Id |
Subject |
Object |
Predicate |
Lexical cue |
T4 |
0-76 |
Sentence |
denotes |
The COVID‐19 pandemic has necessitated rapid changes in healthcare delivery. |
T5 |
77-260 |
Sentence |
denotes |
Historically, uptake of virtual health care (VH) has been low, especially in specialized clinics; for example, 0.5% of all billable services were provided virtually in Canada in 2015. |
T6 |
261-522 |
Sentence |
denotes |
1 Prior to March 2020, fewer than 5% of all patient visits in our clinic were by VH utilizing our health authority's approved platform; however, this platform required the patient to attend a remote healthcare facility, clearly undesirable during the pandemic. |
T7 |
523-582 |
Sentence |
denotes |
We trialed various platforms including FaceTime® and Zoom®. |
T8 |
583-708 |
Sentence |
denotes |
Barriers existed with both platforms such as specific device requirements, poor technology literacy, and/or privacy concerns. |
T9 |
709-879 |
Sentence |
denotes |
Ultimately, our clinic adopted a web‐based platform (Doxy.me®) that allows for videoconferencing with end‐to‐end encryption between healthcare provider (HCP) and patient. |
T10 |
880-1086 |
Sentence |
denotes |
Over the span of 2 weeks, our clinic transitioned to providing more than 90% of patient care utilizing VH, while maintaining usual clinic capacity of approximately 10 post‐transplant patient visits per day. |
T11 |
1087-1224 |
Sentence |
denotes |
Patients transplanted within the previous 3 months and patients with unstable respiratory symptoms were prioritized for in‐person visits. |
T12 |
1225-1357 |
Sentence |
denotes |
Our clinic cares for >300 lung transplant recipients over an extended geography in western Canada; all patients are eligible for VH. |
T13 |
1358-1418 |
Sentence |
denotes |
Usual clinic workflow was modified to adapt to VH (Table 1). |
T14 |
1419-1647 |
Sentence |
denotes |
Human resource modifications were negligible after implementation of VH; our clinic has 3.5 transplant coordinators (RNs), 1 MD per clinic day, and 1 PharmD; no additional support staff was needed during or after implementation. |
T15 |
1648-1803 |
Sentence |
denotes |
Post‐visit satisfaction surveys adapted from Sidhu et al 2 were completed immediately following VH visits, these surveys are Research Ethics Board exempt. |
T16 |
1804-1961 |
Sentence |
denotes |
After 6 weeks of data collection, 157 physician surveys were returned; 70% of visits have taken place by videoconference with the remaining 30% by telephone. |
T17 |
1962-2041 |
Sentence |
denotes |
Physicians reported being satisfied or very satisfied with VH over 90% of time. |
T18 |
2042-2134 |
Sentence |
denotes |
Physician dissatisfaction was often a result of missing or incomplete blood work or imaging. |
T19 |
2135-2204 |
Sentence |
denotes |
Technical problems interfered with care goals in only 2.5% of visits. |
T20 |
2205-2332 |
Sentence |
denotes |
In the same time period, 45 patient surveys were received, 71% from patients who live more than 150 kilometers from the clinic. |
T21 |
2333-2451 |
Sentence |
denotes |
Compared to usual care, 91% of patients reported that the virtual visit was as good as or better than in‐person visit. |
T22 |
2452-2633 |
Sentence |
denotes |
Fear of substandard care with VH compared to usual care, and lack of social interaction with other clinic patients and staff were identified by multiple patients as drawbacks of VH. |
T23 |
2634-2846 |
Sentence |
denotes |
The median estimated out‐of‐pocket expense saved per VH visit compared with in‐person visits was CAN $75 per patient (range $0‐$1250), and the median estimated amount of time saved was 9 hours (range 0‐92 hours). |
T24 |
2847-2934 |
Sentence |
denotes |
Table 1 Comparison of workflow between in‐person and virtual patient care appointments |
T25 |
2935-2966 |
Sentence |
denotes |
Clinic Type In‐person Virtual |
T26 |
2967-3018 |
Sentence |
denotes |
Routine pre‐clinic Investigation Performed locally |
T27 |
3019-3095 |
Sentence |
denotes |
Specialized investigations performed at transplant center Performed locally |
T28 |
3096-3125 |
Sentence |
denotes |
No specialized investigations |
T29 |
3126-3201 |
Sentence |
denotes |
Clinic visit Spirometry performed on site immediately prior to appointment |
T30 |
3202-3292 |
Sentence |
denotes |
Nursing assessment including vital signs, review of systems, and medication reconciliation |
T31 |
3293-3509 |
Sentence |
denotes |
Pharmacist and physician assessment, including physical examination and documentation to health record Nurse reviews patient‐reported vital signs and home spirometry, review of systems, and medication reconciliation |
T32 |
3510-3639 |
Sentence |
denotes |
Pharmacist and physician assessment, including modified physical examination (inspection only) and documentation to health record |
T33 |
3640-3682 |
Sentence |
denotes |
Follow‐up Performed locally when possible |
T34 |
3683-3749 |
Sentence |
denotes |
Telephone follow‐up when possible Performed locally when possible |
T35 |
3750-3794 |
Sentence |
denotes |
Telephone or virtual follow‐up when possible |
T36 |
3795-3942 |
Sentence |
denotes |
John Wiley & Sons, Ltd This article is being made freely available through PubMed Central as part of the COVID-19 public health emergency response. |
T37 |
3943-4125 |
Sentence |
denotes |
It can be used for unrestricted research re-use and analysis in any form or by any means with acknowledgement of the original source, for the duration of the public health emergency. |
T38 |
4126-4306 |
Sentence |
denotes |
Many barriers exist to successful implementation of VH for lung transplant patients given their frequent need for blood work, imaging, and pulmonary function testing or spirometry. |
T39 |
4307-4506 |
Sentence |
denotes |
In our case, these challenges were mostly mitigated by a provincial electronic medical record for laboratory and radiology reporting, allowing patients to have testing performed in their local areas. |
T40 |
4507-4630 |
Sentence |
denotes |
Clinic spirometry and pulmonary function testing were deferred when possible at the discretion of the transplant physician. |
T41 |
4631-4759 |
Sentence |
denotes |
Virtual health care has been shown to be effective for management of a number of conditions including lung transplant follow‐up. |
T42 |
4760-4937 |
Sentence |
denotes |
2 , 3 However, concerns with privacy continue to be a consideration, as does the inability for physicians to physically examine the patient, which may lead to suboptimal care. |
T43 |
4938-5069 |
Sentence |
denotes |
While this has not been demonstrated in the literature, few, if any, studies have been powered to capture this type of information. |
T44 |
5070-5216 |
Sentence |
denotes |
There is no literature evaluating the outcomes of rapid implementation of VH in lung transplant patients as necessitated by the COVID‐19 pandemic. |
T45 |
5217-5319 |
Sentence |
denotes |
Virtual health care will play a greater role in post‐transplant care even after the COVID‐19 pandemic. |
T46 |
5320-5491 |
Sentence |
denotes |
Patients, HCPs, and health systems are likely to demand increased access to VH to reduce cost and time spent accessing care, and to improve the overall patient experience. |
T47 |
5492-5670 |
Sentence |
denotes |
The greatest challenges associated with VH at this time appear to be technological barriers including inadequate technological infrastructure as well as poor technology literacy. |
T48 |
5671-5762 |
Sentence |
denotes |
4 Investment in improved VH infrastructure is needed to enable system‐wide implementation. |
T49 |
5763-5915 |
Sentence |
denotes |
Our preliminary data demonstrate that VH can be rapidly implemented in lung transplant clinics with a high degree of patient and physician satisfaction. |
T50 |
5916-6098 |
Sentence |
denotes |
Research is ongoing to identify the optimal patients and circumstances for whom VH‐based post‐transplant care may be implemented in the long term using objective clinical end points. |