Students and staff were largely satisfied with the information received about the testing programme, how information was communicated to them around testing and test kit collection, and the communication of test results. However, in some cases there had been inconsistency in communications from staff to students (e.g., with variations in guidance given to students around self-isolation between those who were operationalising the testing service and academic tutors). One third of participants were dissatisfied with the approach to communicating negative PCR test results taken during the pilot programme although this “batch” approach to communications has been modified since the study end. In our survey, 1 in 5 students reported that they were not confident in their test results, and confidence in test results was related to the number of (antibody) tests completed. This is explained by the qualitative data, which suggests that a lack of confidence in the test results relates to the way in which results had been communicated to individuals by the university during the pilot programme. For example, late or non-receipt of antibody test results, coupled with “batch” communication of negative test outcomes led to uncertainty among students and staff as to whether they had correctly completed the self-testing, or whether their samples had been lost in the laboratory. Timely communication of test outcomes and individual-level communication of all test results may therefore increase confidence in test results, and this may have implications for future testing adherence and COVID-19 vaccine roll-out.