Visits to the MindSpot Clinic website increased by 89% between the two time periods. Call volumes to MindSpot increased by at least 90% in the same period, although the exact figure is not available due to difficulty tracking the higher volume at the time when MindSpot staff were transitioning to fully working from home, in response to government directives. Phone records also show that average duration of calls increased by 100%, reflecting the level of distress of callers and the complexity of reported needs.