Three methods were used to assess changes in responses to COVID-19. First, website visits and call centre traffic were compared across two time periods; the “comparison period” from 1 September 2019 to 28 September 2019, and the “COVID-19 period” from 19 March 2020 to 15 April 2020 (during the COVID-19 pandemic in Australia). The comparison period was selected based on analyses indicating it represented a ‘typical’ month of service delivery prior to severe bushfires experienced across Australia in late 2019 and early 2020. The “COVID-19 period” represented the period of rapid growth in numbers of confirmed cases in Australia (from 691 on 19 March to 6447 on 15 April 2020) and coincided with the introduction of specific questions about the impact of COVID-19 in the MindSpot online assessment. Data from the website was extracted using Google Analytics. Call centre volume was examined using records and management reports.