With the continuous introduction of SARS-CoV-2 and the ability of the virus to rapidly spread, the EU/EEA is about to enter Scenario 2: Limited sustained transmission. Countries should consider activating their pandemic preparedness plan. With a rising number of cases, resources may become stretched but detailed case histories, lists of contacts and samples for diagnostic testing should still be obtained, where possible. These data will give valuable insight into the epidemiology of the virus and will be essential in planning for further progression of the outbreak. While cases are concentrated in clusters, measures could be taken to boost capacity by transferring healthcare resources and staff from other locations. In preparation for the following scenarios, contingency plans should be reviewed and updated. Risk assessments before mass gatherings should consider their potential role in amplifying transmission of the virus. In this phase, there may be increasing concern among the population, particularly if a high level of uncertainty persists regarding disease severity. Risk communication messages should include clear justifications for any changes to the public health measures being implemented, as well as the critical importance of adherence to any such measures that may restrict personal freedom, such as quarantine or self-isolation. In addition, public perception should be monitored, regarding the outbreak itself but also the response, so that concerns, misinformation and rumours can be addressed.