Supported by an instruction manual, patients made a video once a fortnight [15]. Once a month, a research assistant visited the patient with a two-fold purpose. On the one hand, the visit was used to collect the patients’ videos, allowing the researchers to get a verbal and non-verbal impression of the physical and mental state of the participating patients. On the other hand, the assistant would ask the patients if they had encountered a change in care, naming some exemplifying changes (Table 1) and stimulating the patient to tell more [15].