A key benefit to Internet support is that parents can access support on sites tailored to their needs anytime and from anywhere,27 which may be particularly beneficial to parents who reside in rural areas,38 and to young single mothers and those who are socially isolated.27 Variables that can inhibit face-to-face communication, such as differences in gender, age and social class, are reduced when parents interact on websites.39 Parents have access to both information and support, and if they are socially sensitive, they can anonymously read others' posts. The collective knowledge of the group is available to all, regardless of their participation level.27 Information can also be imparted through live chats online; these can be moderated by professionals, increasing their value.37 Many parents find Internet support sites to be especially helpful after NICU discharge.