Table 7 Mediation analysis. Mediation Path Specific Indirect Effect T-value p-value Total Effect H 4 b E-Govt→ E-P→S-P 0.051 3.951 0.000 0.125*** (7.320) H 5b E-Govt→ATOB→S-p 0.074 5.189 0.000 H 3c 2019-nCoV-WOM→E-P→S-P 0.106 4.093 0.000 0.218*** (7.224) H4c 2019-nCoV-WOM→ATOB→S-P 0.113 5.262 0.000 Note: E-P and ATOB are mediating variables; E-Govt and 2019-nCoV-WOM are independent variables. S-P is dependent variables for this table. *** indicates strong mediation.