The results of the effects of exogenous variables (role of E-Govt and 2019-nCoV-WOM) on the endogenous variable (online social presence) with the mediating effect are provided in Table 7. Multiple mediation paths outcomes and potency (level) of mediation effects are demonstrated in Figure 5 and Figure 6. Precise indirect effects were investigated by bootstrapping techniques with the help of the bias correction technique. The two independent variables (role of E-Govt and2019-nCoV-WOM) affected online social presence; these effects support H1b, H2b, and H3c in that order, as mentioned above.